We stand behind the quality of the Loka Chai Maker. We provide a 1‑year limited warranty from the date you receive your product covering defects in materials and workmanship under normal home use and when used in accordance with our instructions. Dur

We stand behind the quality of the Loka Chai Maker. We provide a 1&#x2011;year limited warranty from the date you receive your product covering defects in materials and workmanship under normal home use and when used in accordance with our instructions.During the warranty period, we will, at our option, repair the product, replace a defective part, or replace the product with the same or a comparable model at no charge.&#xA0;If a defect cannot be remedied within a reasonable time or after a reasonable number of attempts, we will provide a replacement or refund.To request service, please reach out to us using the contact form <a href="https://weareloka.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact">here</a>. Please include your order number, a description of the issue (photos or short video help us resolve it faster), and finally a photo of the serial number at the base of the product (this will also save us back and forth). We may provide troubleshooting steps and, when needed, a prepaid return label.This warranty does not cover:<ul><li>Normal wear and tear, cosmetic changes from handling, or minor imperfections that do not affect function</li><li>Dings, dents, scratches, or damage from scouring pads or abrasive cleaners</li><li>Non&#x2011;stick coating deterioration due to misuse, overheating, or abrasive cleaning</li><li>Damage caused by use contrary to the user guide, including exposing the handle to direct flame or excessive heat, or use on an incompatible heat source</li><li>Accidents, modifications, improper maintenance, or commercial use</li></ul>This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.<ul><li>UK customers: Your statutory rights under the Consumer Rights Act 2015 are not affected.</li><li>USA customers: This is a limited warranty and is provided in addition to any rights you may have under state law.</li></ul>Questions or need help? Contact us <a href="https://weareloka.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact">here</a>.

What is the warranty on my Chai Maker?

We hope you love your Loka—but if something's not quite right, we're here to help. You have 30 days from when your order arrives to ask for a return. What we'll take back. We accept returns on unused or lightly used items. Sometimes you need a few pr

We hope you love your Loka&#x2014;but if something&apos;s not quite right, we&apos;re here to help.You have 30 days from when your order arrives to ask for a return.What we&apos;ll take backWe accept returns on unused or lightly used items.Sometimes you need a few proper brews to know if something&apos;s really right for you. If you&apos;ve genuinely given it a go and you&apos;re still not happy, we&apos;ll help you return it.Start by getting in touchReach our via our <a data-start="1586" data-end="1603" rel="noopener noreferrer" href="https://weareloka.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" id="isPasted">Contact Page</a> before sending anything back. We can&apos;t accept returns that show up without approval&#x2014;so please check in with us first.Once we approve your return, we&apos;ll send you clear instructions on where to send your item.Who pays for return shipping?<ul><li>If you&apos;ve changed your mind: You&apos;ll cover return shipping&#x2014;we&apos;ll deduct the cost from your refund.</li><li>If your item arrived damaged or faulty: That&apos;s on us&#x2014;we&apos;ll cover it.</li></ul>Pack it with careIf you still have the original packaging, brilliant&#x2014;use that. If not, just make sure everything&apos;s packed safely so it arrives back to us undamaged.If your return arrives damaged or incomplete, we might only be able to offer a partial refund.For our EU friends &#x1F1EA;&#x1F1FA;You have 14 days to cancel or return your order&#x2014;no reason needed. Your item needs to be unused and in its original packaging. You&apos;ll cover return shipping for these orders.A few things we can&apos;t take back<ul><li>Perishable goods (like our chai blends)</li><li>Sale items</li><li>Gift cards</li></ul>Not sure about a specific item? Just ask us.Want to swap for something else?&#xA0;We don&apos;t do direct exchanges. The easiest way is to return what you have, then place a new order for what you want once we approve your return.A note on Kickstarter pledges: we can&apos;t accept returns on Kickstarter pledges.

What is your returns policy?

We do not accept returns of used items. Perishable goods such as our chai blend cannot be returned. Please contact us here if you have questions or concerns about your specific item.

We do not accept returns of used items.Perishable goods such as our chai blend cannot be returned.&#xA0;Please contact us <a href="https://weareloka.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact">here</a> if you have questions or concerns about your specific item.&#xA0;

Exceptions & Non-Returnable Items

Loka

We want everyone to genuinely love their Loka—but we get it's not always the perfect fit. Learn about our 30 day happiness guarantee, and how we handle returns, swaps, and replacements.

Returns & Our Happiness Guarantee

All about our coating (it's not Teflon)

How much chai does the Loka Chai Maker brew at once?

What is a the Loka Chai Fountain?

Can I use my own blend?

Silicone or Stainless Steal Strainer?

Before Buying Your Loka

Before your first brew: 5 quick checks

Can I use plant-based or non-dairy milk in the Loka Chai Maker?

The Loka Chai fountain and how to get it flowing

Can I use the Chai Maker with a tea bag?

Is it safe to add my own spices or mint leaves?

Do you have a how to use guide?

First Brew & Beyond

How do I clean my Chai Maker?

Is my Chai Maker dishwasher safe?

How to clean your stainless steel strainer

Looking After Your Loka

My Chai Maker looks like it might be leaking

Why is my chai burning?

What do I do if my item(s) arrives damaged?

Fixes & Troubleshooting

How do I update my address?

How do I place another order?

My order was marked delivered but I can't find it

I've received the wrong item in my order

Why aren't you delivering to South Asia?

Why hasn't my Kickstarter order arrived yet?

Where do you ship to? Locations, costs and shipping times.

When will my order arrive?

My chai blend is missing from my Holiday Bundle

Ordering & Delivery

Chai Blend & Subscriptions

Where is your Chai Maker made?

Our Team

How do we collaborate / partner with you?

About Us & Contact