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Loka

We do not accept returns of used items.Perishable goods such as our chai blend cannot be returned.&#xA0;Please contact us <a href="https://weareloka.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact">here</a> if you have questions or concerns about your specific item.&#xA0;

We do not accept returns of used items. Perishable goods such as our chai blend cannot be returned. Please contact us here if you have questions or concerns about your specific item.

Exceptions & Non-Returnable Items

Returns & Our Happiness Guarantee

All about our coating (it's not Teflon)

How much chai does the Loka Chai Maker brew at once?

What is a the Loka Chai Fountain?

Can I use my own blend?

Silicone or Stainless Steal Strainer?

Before Buying Your Loka

Before your first brew: 5 quick checks

Can I use plant-based or non-dairy milk in the Loka Chai Maker?

The Loka Chai fountain and how to get it flowing

Can I use the Chai Maker with a tea bag?

Is it safe to add my own spices or mint leaves?

Do you have a how to use guide?

First Brew & Beyond

How do I clean my Chai Maker?

Is my Chai Maker dishwasher safe?

How to clean your stainless steel strainer

How to fit the Inner Seal correctly

Looking After Your Loka

My Chai Maker is leaking

Why is my chai burning?

What do I do if my item(s) arrives damaged?

Fixes & Troubleshooting

How do I update my address?

Where do you ship to? Locations, costs and shipping times.

How do I place another order?

My order was marked delivered but I can't find it

I've received the wrong item in my order

Why hasn't my Kickstarter order arrived yet?

Why aren't you delivering to South Asia?

When will my order arrive?

My chai blend is missing from my Holiday Bundle

Ordering & Delivery

How do I cancel my subscription?

My card has been charged for my monthly subscription, can I still cancel?

Chai Blend & Subscriptions

What is the warranty on my Chai Maker?

What is your returns policy?

Where is your Chai Maker made?

Our Team

How do we collaborate / partner with you?

About Us & Contact

Loka Referral Program

Exceptions & Non-Returnable ItemsUpdated 6 months ago