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Loka

Loka – Help Center

All about our coating (it's not Teflon)

How much chai does the Loka Chai Maker brew at once?

What is a the Loka Chai Fountain?

Can I use my own blend?

Silicone or Stainless Steal Strainer?

Before Buying Your Loka

Before your first brew: 5 quick checks

Can I use plant-based or non-dairy milk in the Loka Chai Maker?

The Loka Chai fountain and how to get it flowing

Can I use the Chai Maker with a tea bag?

Is it safe to add my own spices or mint leaves?

Do you have a how to use guide?

First Brew & Beyond

How do I clean my Chai Maker?

Is my Chai Maker dishwasher safe?

How to clean your stainless steel strainer

How to fit the Inner Seal correctly

Looking After Your Loka

My Chai Maker is leaking

Why is my chai burning?

What do I do if my item(s) arrives damaged?

Fixes & Troubleshooting

How do I update my address?

Where do you ship to? Locations, costs and shipping times.

How do I place another order?

My order was marked delivered but I can't find it

I've received the wrong item in my order

Why hasn't my Kickstarter order arrived yet?

Why aren't you delivering to South Asia?

When will my order arrive?

My chai blend is missing from my Holiday Bundle

Ordering & Delivery

How do I cancel my subscription?

My card has been charged for my monthly subscription, can I still cancel?

Chai Blend & Subscriptions

What is the warranty on my Chai Maker?

What is your returns policy?

Exceptions & Non-Returnable Items

Returns & Our Happiness Guarantee

Where is your Chai Maker made?

Our Team

How do we collaborate / partner with you?

About Us & Contact

Loka Referral Program

Thinking about getting a Loka? Here's everything you need to know to decide if Loka is a match for you and your kitchen.

From your first brew to mastering your own—go here for stove tips, fountain facts, milk choices, and the best chai every-time. Be sure to check out our Guides too: weareloka.com/pages/guides

A little love goes a long way. How to clean, maintain, and store your Chai Maker so it keeps brewing beautifully for many cups to come.

Chai burning, milk curdling, fountain not fountaining? It can take a few brews to get it right. Here's all our fixes for when your Loka is misbehaving.

From placing your order to it landing on your doorstep—tracking, timelines, and what to do if there's a hiccup.

All about your chai supply—what's in our blends, where it comes from, and how to manage your subscription so there’s always a brew about.

We want everyone to genuinely love their Loka—but we get it's not always the perfect fit. Learn about our 30 day happiness guarantee, and how we handle returns, swaps, and replacements.

A little more about Loka and how to get in touch if you need extra support, want to collaborate, or just want to say hi.

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