Fixes & Troubleshooting
Chai burning, milk curdling, fountain not fountaining? It can take a few brews to get it right. Here's all our fixes for when your Loka is misbehaving.
My Chai Maker looks like it might be leaking
1. Make sure the Chai Maker is fully locked during use. Sometimes, if it's not fully sealed, small leaks can happen. 2. Double-check that the silicone seal is fitted the correct way. A few customers had the seal upside down, which led to leaking. The
Why is my chai burning?
With a standard chai recipe and reasonable heat, burning should not occur. If you're noticing burning, it's likely due to the heat being too high. We recommend lowering the heat and using the smallest burner on your stove for best results. We've also
What do I do if my item(s) arrives damaged?
We’re so sorry your item arrived damaged 😔. Unfortunately, breakages can happen during shipping, and while it’s outside our control, we’ll do our best to make things right. Please get in touch with our team using the contact form here. We'll ask you