Ordering & Delivery

Everything you need to know about placing your order, tracking delivery, and making sure your chai maker finds its way home safely.

How do I update my address?

Kickstarter backers. We will send another follow-up survey through Pledge Manager in waves based on backer number to collect shipping addresses and delivery fees closer to when we ship out to you.

How do I place another order?

You can place another order for your Loka Chai Maker on our website https://weareloka.com. Kickstarter backers. We're unable to accept more orders via Kickstarter or amend your order any further. Please use our main website to place a new separate or

My order was marked delivered but I can't find it

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

I've received the wrong item in my order

We are sorry to hear you received the wrong item in your order. This is a rare issue but it can happen from time to time. Please report your issue to our team via email for further assistance. Include a photo of the item received and the name of any

Why aren't you delivering to South Asia?

Unfortunately, we are not shipping to South Asia. For a chai maker that is clearly so appealing to this market, you might be wondering why. The reason is that global fulfilment is very complex, and based on our current supply chain, the rates we are

Why do I have to wait for my pre-order?

When you pre-order a Loka product, you're reserving a unit from our upcoming production run - just like pre-ordering a book before these are printed. These are not in-stock items ready to ship immediately, but they’re being made, packaged, and prepa

Why hasn't my Kickstarter order arrived yet?

When we launched our Kickstarter, we estimated delivery based on what we hoped would be possible. But real-world logistics turned out to be far more complex. Each batch of 1,000 units takes around 60 days to produce. We're manufacturing in smaller ba

What are the shipping costs? Do you offer free delivery?

Right now we are not offering free delivery whilst we are in pre-order phase, since we are offering a decent discount on the cost of the product. We will be reviewing this for when we go live with our full DTC launch.

When will my order arrive?

If you ordered after the Kickstarter campaign through our website, your order is part of our first DTC production batch. These orders are expected to begin dispatching in July 2025. You’ll receive a shipping confirmation with tracking once your order