Ordering & Delivery
From placing your order to it landing on your doorstep—tracking, timelines, and what to do if there's a hiccup.
How do I update my address?
If you bought your Loka chai maker from our website, you must contact support within 2 hours of ordering to change your address. After this, we’ll try our best, but it’s likely our warehouse has already processed your order. Regardless, contact us ri
How do I place another order?
You can place another order for your Loka Chai Maker on our website https://weareloka.com.
My order was marked delivered but I can't find it
If no one is home at the time of delivery, the carrier will leave your package in a safe location. Check around your home and with neighbours/building management. And please double-check the shipping address (in your order confirmation email) to make
I've received the wrong item in my order
Sorry about that. Please double-check the package for any notes or packing slips that tell you if your other item(s) were shipped separately. If not, please contact us here with a photo of what you got and the name of your missing item(s). We’ll then
Why aren't you delivering to South Asia?
Unfortunately, we are not shipping to India / South Asia. For a chai maker that is clearly so appealing to this market, you might be wondering why. The reason is that global fulfilment is very complex, and based on our current supply chain, the rates
Why hasn't my Kickstarter order arrived yet?
When we launched our Kickstarter, we estimated delivery based on what we hoped would be possible. But real-world logistics turned out to be far more complex. Each batch of 1,000 units takes around 60 days to produce. We're manufacturing in smaller ba
Where do you ship to? Locations, costs and shipping times.
Right now, we ship to the US and UK. Orders placed before 9am PT (US) or 9am GMT (UK) ship the same day. After that, they'll go out the next working day. Standard shipping — Free over $100, $3.99 under. Arrives in 4–5 days. Express shipping — $19.99
When will my order arrive?
Our delivery times are:. Orders placed after 9am PT / 10am GMT are sent the next day. You can see shipping updates by logging into your Loka account and going to “My Orders”. Or you can find your tracking information in the shipping email from us. If
My chai blend is missing from my Holiday Bundle
If you ordered a Holiday Bundle and noticed your chai blend wasn’t included, don’t worry — it’s still coming. What happened?We received a huge number of Holiday Bundle orders (thank you!). Our chai blends sold out faster than expected. Rather than de