Something arrived damaged or not working as expected?
1. Make sure the Chai Maker is fully locked during use. Sometimes, if it's not fully sealed, small leaks can happen. 2. Double-check that the silicone seal is fitted the correct way. A few customers had the seal upside down, which led to leaking. The
With a standard chai recipe and reasonable heat, burning should not occur. If you're noticing burning, it's likely due to the heat being too high. We recommend lowering the heat and using the smallest burner on your stove for best results. We've also
We’re so sorry your item arrived damaged 😔. Unfortunately, breakages can happen during shipping, and while it’s outside our control, we’ll do our best to make things right. Please get in touch with our team using the contact form here. We'll ask you