Something arrived damaged or not working as expected?
Firstly, always make sure that the fountain lip is fully locked into the base pot to securely assemble your Chai Maker. Please also check the images below and ensure your seal is installed in the correct direction, with the ridge at the bottom and th
With a standard chai recipe and reasonable heat, burning should not occur. If you're noticing burning, it's likely due to the heat being too high. We recommend lowering the heat and using the smallest burner on your stove for best results. We've also
We’re so sorry your item arrived damaged 😔. Unfortunately, breakages can happen during shipping, and while it’s outside our control, we’ll do our best to make things right. Please get in touch with our team using the contact form here. We'll ask you