My Chai Maker looks like it might be leakingUpdated 7 days ago

Firstly, always make sure that the fountain lip is fully locked into the base pot to securely assemble your Chai Maker. 

Please also check the images below and ensure your seal is installed in the correct direction, with the ridge at the bottom and the flat surface facing up. We also talk about this on our guide page. 

If you are still having issues, please message us using the contact form here. We'll ask for a video of what you are seeing together with a photo of your seal. We can then review with our team and come back to you with the next steps.