My Chai Maker looks like it might be leakingUpdated 2 months ago

1. Make sure the Chai Maker is fully locked during use. Sometimes, if it's not fully sealed, small leaks can happen.

2. Double-check that the silicone seal is fitted the correct way. A few customers had the seal upside down, which led to leaking. The flat side of the seal should be facing up. You can see a short video here that shows how to fit it properly: https://weareloka.com/pages/guides.

Remember to double-check that the silicone seal is fitted correctly. The flat side should be facing up. Here are some pictures that could help you.

If you are still having issues, please message us using the contact form here. We'll ask for a video of what you are seeing, together with a photo of your seal. We can then review the information with our team and follow up with you to discuss the next steps.