My card has been charged for my monthly subscription, can I still cancel?Updated a month ago

My card has been charged for my monthly subscription, can I still cancel?

Once your card has been charged, your order has already been sent to our warehouse to be packed and prepared. At this point, we can't guarantee we'll be able to stop it from shipping.

If you've just been charged, contact us immediately at [email protected]

We have a very short window to try to cancel your order before it leaves the warehouse. The sooner you get in touch, the better, but please be aware that reaching out to us does not guarantee cancellation. Orders that have already been fulfilled are non-refundable.

How to avoid this in future

We send a reminder email 72 hours before every order is processed. Skipping or cancelling during this window means your order won't reach the warehouse and you won't be charged. Use the link in that email to manage or cancel your subscription before the deadline.